TERMS & CONDITIONS
1. GENERAL INFORMATION
These General Terms and Conditions govern the distance sale of products and/or services offered via the website www.styleincapsule.com and related subdomains, operated by Simona Rizinska, with registered address at Via Giosuè Carducci 61, 23100 Sondrio (SO), Italy, Tax Code RZNSMN89R50Z148K, VAT number IT01010080149, email: [email protected].
Contracts concluded through the Website are governed by Italian law, in particular Legislative Decree 206/2005 (Consumer Code), Legislative Decree 70/2003 on electronic commerce, and applicable EU legislation. Personal data is processed in accordance with Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.
2. DEFINITIONS
For the purposes of these Terms and Conditions:
Supplier: Style in Capsule by Simona Rizinska, as identified above.
Terms: these General Terms and Conditions.
Website: www.styleincapsule.com
Services: online courses, personalised consultations (including color analysis), and digital products such as e-books and PDF guides.
Customer: any natural person or legal entity purchasing Services via the Website.
User: any person accessing or browsing the Website.
Order: the Customer’s offer to purchase Services submitted via the Website.
Contract: the legally binding agreement concluded upon acceptance of the Order by the Supplier.
3. SERVICES
The Supplier offers the following services:
3.1 Online Courses
Pre-recorded digital training content accessible via an online platform.
Access is granted upon purchase and remains available unless otherwise specified or revoked in accordance with these Terms. Supporting materials (PDFs, worksheets, resources) may be included.
3.2 Digital Products
Digital content including PDF guides and downloadable materials delivered electronically.
3.3 Personalised Services
Individual consultations, including color analysis and related styling services, based on information and materials provided by the Customer.
4. SERVICE ACCESS AND DURATION
Services are not provided on a subscription basis unless expressly stated. Access to online courses is generally provided on a continuous basis. The Supplier reserves the right to suspend or terminate access in case of breach of these Terms, misuse, or for technical, operational, or legal reasons.
5. CONTRACT FORMATION
The Contract is concluded when the Supplier expressly accepts the Customer’s Order.
Automated order confirmations do not constitute acceptance.
By placing an Order, the Customer confirms having read, understood, and accepted these Terms.
6. CUSTOMER OBLIGATIONS
The Customer is required to review these Terms before completing a purchase.
Submission of an Order implies full acceptance of these Terms.
The Customer is encouraged to retain a copy of these Terms.
7. ORDERS
Orders constitute binding purchase offers by the Customer.
The Contract is formed only upon acceptance of the Order by the Supplier.
The Supplier confirms acceptance by email.
8. PURCHASE PROCESS
Products and Services are described on the Website. Before completing the Order, the Customer is shown a summary of selected items, prices, and applicable taxes. All products are digital and delivered electronically; no physical shipment is involved.
9. PAYMENTS
Payments are processed via PayPal and Stripe (credit/debit cards).
All payments are handled by third-party providers.
The Supplier does not access or store payment card data.
The Supplier reserves the right to request additional verification for fraud prevention and to refuse or cancel Orders where necessary.
10. PRICES
All prices are expressed in Euros. Prices are not subject to VAT pursuant to the Italian flat-rate tax regime (regime forfettario), in accordance with applicable law. The applicable price is that displayed at the time of Order confirmation. In case of manifest pricing errors, the Supplier reserves the right to cancel the Order and refund any amounts paid.
11. DELIVERY
All Services and products are delivered electronically.
11.1 Digital Products
Delivered via email and/or download link immediately after payment.
11.2 Online Courses
Delivered via platform access or secure link after payment.
11.3 Personalised Services
Delivered via email within four (4) working days.
12. RIGHT OF WITHDRAWAL (EU/ITALY)
The Customer has the right to withdraw from the Contract within 14 (fourteen) calendar days, without penalty and without providing any reason, in accordance with applicable consumer protection legislation, unless one of the statutory exceptions applies.
To exercise the right of withdrawal, the Customer may use the dedicated digital withdrawal form available on the Website (“Withdrawal Button”) or submit an unequivocal statement to the Supplier.
12.1 Digital Content (PDF Guides, e-books and graphics)
In accordance with Article 16(m) of EU Directive 2011/83 and the Italian Consumer Code, the 14-day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium if the performance has begun.
The Customer acknowledges and expressly agrees that by checking the mandatory consent box at checkout and initiating the download or accessing the digital content, they give their prior express consent to begin the performance immediately and acknowledge that they thereby lose their right of withdrawal.
12.2 Online Courses
In accordance with applicable EU and Italian consumer laws regarding digital services and content, the Customer may exercise the right of withdrawal within 14 (fourteen) calendar days from the date of purchase, provided that the Customer has not yet accessed, streamed, or downloaded any part of the course content.
Once the Customer logs into the course platform and accesses the digital content, the performance is considered to have begun with the Customer’s prior express consent, and the right of withdrawal is lost, provided the statutory pre-contractual information was accepted at checkout.
12.3 Personalised Services (Color Analysis and digital report)
The Supplier provides personalized services tailored to the Customer’s unique specifications. In accordance with applicable EU law and the Italian Consumer Code regarding the supply of goods or services made to the consumer’s specifications or clearly personalized, the right of withdrawal is excluded once the service has been fully performed or the personalized digital report has been delivered.
If the Customer requests withdrawal within the 14-day period but after the Supplier has already begun processing the materials, the Customer shall pay the Supplier an amount proportionate to what has been provided up to the moment of withdrawal.
13. REFUNDS AND REIMBURSEMENTS
Where the Customer legitimately exercises their right of withdrawal in accordance with Clause 12, the Supplier shall reimburse all payments received from the Customer, including delivery costs (if applicable), without undue delay and in any event no later than 14 (fourteen) calendar days from the day on which the Supplier is informed of the Customer’s decision to withdraw.
All refunds shall be processed using the original payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not incur any fees as a result of such reimbursement.
For any other issues, or where the right of withdrawal is legally excluded (as per Clauses 12.1, 12.2, and 12.3), refunds are not dynamic or automatic and will only be evaluated and issued on a case-by-case basis where strictly required by applicable consumer protection laws. All support requests must be submitted to [email protected].
14. WITHDRAWAL PROCEDURE
To exercise the right of withdrawal within the 14-day statutory period, the Customer may choose one of the following methods:
Digital Withdrawal Button: The Customer may use the dedicated, easy-to-access digital form available on the Website. By filling in the required order details and clicking the confirmation button, the request will be submitted automatically.
Email Notification: Alternatively, the Customer may send an explicit and unequivocal statement of their decision to withdraw via email to: [email protected].
Upon receipt of the withdrawal request through either channel, the Supplier shall immediately send the Customer an automatic acknowledgment of receipt on a durable medium (via email), including a confirmation timestamp.
Refunds, where applicable under Clause 12, are processed within 14 (fourteen) calendar days from the date the Supplier receives the withdrawal notification. For physical goods (if any), the Supplier reserves the right to withhold the reimbursement until the goods are received back or until the Customer supplies proof of having sent back the goods, whichever is the earliest.
14.1 MODEL WITHDRAWAL FORM (In accordance with EU and Italian consumer legislation, you may copy, complete, and return this form via email to [email protected] only if you wish to withdraw from the contract without using the digital Withdrawal Button)
To: Style in Capsule by Simona Rizinska
Email: [email protected]
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the purchase of the following goods/services ():
Product(s) / Service(s) ordered: [Insert name of the course, guide, or service]
Order number: [Insert your order number]
Ordered on: [DD/MM/YYYY] / Received on: [DD/MM/YYYY]
Name of Customer(s): [Insert your full name]
Email address of Customer(s): [Insert your email address]
Date: [Insert current date]
(*) Delete or fill in as appropriate.
15. SERVICE AVAILABILITY
The Supplier does not guarantee uninterrupted access to the Website or Services. Temporary interruptions may occur for maintenance, updates, or technical reasons.
16. USER ACCOUNT
Where applicable, the Customer is responsible for maintaining confidentiality of login credentials. The Supplier reserves the right to suspend or terminate accounts in case of misuse or breach of these Terms.
17. COMPLAINTS
Complaints may be submitted to: [email protected]. The Supplier aims to respond within three (3) working days.
18. ASSIGNMENT
The Supplier may assign or subcontract its rights and obligations under this Contract. Such assignment shall not affect the Customer’s statutory rights.
19. WAIVER
Failure to exercise any right shall not constitute a waiver of such right.
20. CONTRACT ARCHIVING
Order data is stored for the period required by law and operational necessity. Customers may request access to their order information by contacting the Supplier.
21. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties and supersede all prior communications.
22. SEVERABILITY
If any provision is held invalid, the remaining provisions shall remain in full force and effect.
23. INTELLECTUAL PROPERTY
All content on the Website is protected by intellectual property laws and may not be used without authorization.
24. APPLICABLE LAW AND JURISDICTION
These Terms are governed by Italian law, without prejudice to mandatory consumer protection rights in the Customer’s country of residence. Consumers may bring proceedings before the courts of their place of residence or domicile. For non-consumers, jurisdiction shall lie exclusively with the Court of Sondrio (Italy), where permitted by law.
25. DISPUTE RESOLUTION
The parties shall first attempt to resolve any dispute amicably and in good faith. This does not affect the Customer’s statutory rights. The Customer may access Alternative Dispute Resolution (ADR) procedures and the EU Online Dispute Resolution (ODR) platform.
26. COMMUNICATIONS
These Terms were last updated on 21/06/2026.